Terms of use and cancellation
Booking
A booking is for a tour on a date, provided by Guia Chapada Veadeiros. On a shared tour without transport, the first of the 3 guides in the queue who accepts takes the departure. On a private tour, the customer chooses the guide from a list of those who agreed to be chosen. On a shared tour with transport, guides who have a vehicle receive the offer at the same time, and the first to accept takes the seat.
Payment and cancellation
On card, the card is saved and the 100% charge happens when the tour is confirmed: on a shared tour, the minimum group is met and a guide is assigned and, if there is transport, a vehicle; on a private tour, a guide is assigned and, if there is transport, a vehicle. From then on the customer does not cancel and there is no refund. While the departure is still forming, the customer may cancel: on Pix the refund is 100% and on a card nothing was charged. There is no tour switch. When 12 hours remain before the start, if the departure is still forming or waiting for operational confirmation, it is cancelled: Pix is refunded and the card hold that was never charged is released.
While the departure is Waiting for operational confirmation, the customer cannot cancel. The customer can cancel only while the tour is still forming. Once the tour is confirmed, the customer does not cancel. A refund, when there is one, is the Company's.
Weather
Rain, drizzle, cloud, mud and a change in river flow are part of ecotourism and are not, by themselves, a reason for a refund. A weather cancellation, when there is a safety risk, happens only before leaving the departure town, by an admin decision, with a full refund. After departure, the service has started.
Safety
Time outdoors has risks that cannot be removed: uneven trail, slippery rock, river, waterfall, sun, wildlife and changing weather. Each person looks after their own safety, stays with the group and follows the guide.
Tell us before the tour about any health condition that could add risk. Joining under the influence of alcohol or drugs is not allowed. Disturbing wildlife or removing plants, rocks or anything else from the place is not allowed.
To protect the group, the guide may change the route, the order or the time, replace a stop, or end the tour. The full Cancellation Policy and Safety Policy are shown at booking and must be accepted before payment.